First Steps
When someone dies it can be an overwhelming time. For some people it may be the first time they are dealing with an experience like this. The team at Hope and Sons can give advice and support.
What to do when someone dies
We know a death can occur at any time, day or night. We always have someone at the end of the phone.
There is no rush and time can be spent with the person before they are transferred into the care of a funeral director.
Every situation is different, please phone us on 03 455 5074 for assistance.
At Home
If the death occurs at home, we can give support and advice on how to proceed.
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The Doctor will need to be notified and will arrange the necessary medical documentation.
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A transfer into the care of Hope and Sons can be arranged at a time suitable for the family.
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A time will be confirmed to meet with a Funeral Director from Hope and Sons to talk through the options.
Care Facility
If the death occurs in Hospital, Hospice, or a Residential Care Facility the nursing staff will liaise with the family. They will contact the doctor to organise completion of the medical documentation. The nursing staff can contact Hope and Sons on your behalf or you can contact us directly to arrange:
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A transfer into the care of Hope and Sons at a time suitable for the family.
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A time to meet with a Funeral Director from Hope and Sons to talk through the options.
Coroners' Care
A death may be referred to the Coroner when the death is sudden, unexpected, or the cause of death is unknown. When this happens the deceased will be transferred into the care of the Coroner until a cause of death can be determined.
Please notify Hope and Sons for guidance and advice on how to proceed.