Hope and Sons Funeral Directors

Client Feedback

These comments are taken from Hopes Family Follow-Up Surveys and letters from families between now and 2006.

"Very satisfied with the relaxed yet professional demeanour of John whose care in ensuring no detail was overlooked was much appreciated by the family."

"Nothing was a bother, no question was unanswered. Attention to detail was superb."

"The first meeting with John was not rushed in any way and made it much more easy to cope with everything. "

"The wonderful service from everyone involved. I cannot speak too highly of your splendid staff. "

"The Christmas Service was lovely, so poignant, yet simple, thank you. "

"Andrew made my job easy. "

"Donna's help with arranging to bring Dad home from Wellington, organising Merle, the family airfares, and keeping us on track generally. "

"He was excellent - very supportive, informative, and helpful."

"Gary had a very "easy" manner and put us at ease. "

"Reassuring knowing that you'll be around for the next time. "

"They thought of everything. It was superb."

"Donna was totally brilliant and became part of our family. Thank you. "

"Johanna was very helpful through all aspects of our daughter's death. "

"As far as funerals are sensitive potentially difficult situations all was managed with dignity and diplomacy. "

"The consideration, guidance, and support received from Johanna were top notch, and were more than expected."

"Quiet, dignified and diligent planning."

"Excellent. A gentleman's approach, very dignified."

"You were all very helpful as I have not had to do this before by myself."

"Andrew's personal service, very professional, caring and sensitive. A great help to us."

"Thanks for making a difficult day easy."

"The willingness to assist in any way possible, with many tasks taken out of our hands. Efficiency and sensitivity."

"The caring of all the staff, the presentation of mother, all the assistance provided. Extremely happy and satisfied."

"Donna has a very caring, sensitive approach - helped to make a difficult time somewhat easier - our Mum looked great."

"Just to let you know - you were all so supportive, empathetic, honest and calming to our family in our time of need. We will never forget you all."

"Lyndon, Tricia, and all the staff couldn't do enough to help us at our sad loss. Top marks to all."

"Lovely facilities and nothing was a problem to organize. Very nice afternoon tea."

"The most meaningful aspect of the service you provided was saying that you would look after him."

"Michael's expertise and sensitivity, exceptional, above and beyond."

We know we are not perfect.
Some areas you have helped us identify where we can improve.

"Date of birth on order of service was incorrect."

"Having a list of alternate venues."

"Outside TV needed for the people outside."

"More encouragement by your staff for the Tribute Book to be signed."

"We could have done with more time for afternoon tea. I had forgotten that country people enjoy a catch-up."

"The service at the Church was unobtrusive. There was one mix-up with the seating."

"The name on the DVD was incorrect spelling."

"Mention the chance to record the service."

"The full range of coffins priced with pictures."

About Us

Our Aims & Values

Hope and Sons

Telephone: 03 455 5074