Client Feedback

 

Barbara McClenaghan and Louise Wasley

"Thank you for you comments"

These comments are taken from Hopes Family Follow-Up Surveys and letters from families between now and 2006.

“They came to our home and weren’t in any hurry, they listened to what we had to say.”

"Very professional yet personal, relationship-focused care for family.The donation to Orokonui is a nice touch too."

“Everything was so well done, we weren’t rushed into anything, they were available at any time we needed.”
“It was the personal care ‘Hope and Sons’ took with every stage. It felt like you took the time to get to know us.”

 

Donna, John, and Chaim

“Always attentive and courteous from Barbara the receptionist, to John and Andrew the funeral directors — very warm team.”
“Excellent. Once again Donna made our situation easy. We cannot speak highly enough of her.”

"The colours of the flowers and sparkle on Mum's casket, the grandchildren bringing Mum in, the photo slideshow and music, service sheets and tribute book, catering was superb, support and direction throughout service. Having a copy - DVD of service."

“I would like to thank Johanna, who was there for me all the way.”
“After service support and Christmas function very helpful. Johanna makes a difficult time less difficult. Personal attention of staff. Knowing our names and being helpful.”
“She made us feel like we had nothing to worry about it would be taken care of.”
“Both my sister and I felt we had a large part in the decision making process with none of the stress.”

 

 

“Donna was very helpful while also being unobtrusive.”
“Very personal service provided by Chaim. Nothing was a problem and he was very calm and relaxed at all times.”
“Nicky was brilliant, along with all the others who assisted.”
“She was like a friend, when I needed one who understood.”

"The friendliness, approachability, sensitivity shown by John Finlayson and the other staff who we dealt with. Nothing was a problem! Also making 'the deceased' look so nice. "

“Gary was very sensitive to our needs and patient with our family’s requirements.”
“The reassuring manner and responses to every request were first class.”

 

John, and Nicky